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< Blog

Medallia customers

February 18, 2026

Customer Experience

The Award Winners Transforming Modern Customer Experience
This year’s Medallia Expy and Partner Award winners aren’t just measuring customer experience — they’re using it to transform their…

February 12, 2026

Customer Experience

Experience ’26 Day 2: Complacency Is No Longer an Option
With the conclusion of Experience ’26, we proved that the old CX playbook is dead, and it’s time to turn…

February 11, 2026

Customer Experience

Experience ’26 Day 1: Stop Chasing Scores, Start Being a Changemaker
Experience ‘26 kicked off by outlining the necessary shift from scorekeeping to changemaking, highlighting how experience leaders are trading soft…

July 23, 2025

Customer Experience

Omnichannel Experience: 3 Global Brands Share Their Stories
Real-world lessons in how customer experience leaders at DHL Express, Three UK, and Santalucía Seguros leverage omnichannel customer experience insights…

October 7, 2024

Customer Experience

CX Day: Industry Experts Share Their Best Insights
Discover strategies to improve customer journeys and drive loyalty with highlights from Medallia’s in-depth panel discussion.

June 21, 2021

Customer Experience

How Sam’s Club is Using Instant Customer Feedback to Guide Innovation
The secret to Sam’s Club’s rapid innovation success? Access to instant customer feedback through solutions like Medallia’s Ask Now solution.…

June 8, 2021

Employee Experience

Top 5 Takeaways About Employee Experience from Medallia’s Experience 21
Of all the employee experience lessons shared at Experience 21, here are the most crucial takeaways to shape how your…

May 11, 2021

Digital Experience

Digital Experience Analytics: How to Turn Online Customer Behavior into Actionable Insights
If you’re not tracking online customer behavior on websites and apps, you’re missing crucial signals. Digital experience analytics generates those…

February 9, 2021

Customer Experience

3 Ways State Farm® Is Using Real-Time Customer Feedback to Drive Satisfaction
Gathering real-time customer feedback via surveys has helped State Farm® to quickly fix pain points and elevate the customer experience.…

November 19, 2020

Customer Experience

Voice of the Client: How Fidelity International Puts Customers First
Fidelity International’s new voice of client programme has helped lead to improved customer retention and net new sales. Fidelity International offers…